PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS SITE.
Welcome to studiokonline.com. The website studiokonline.com is an e-commerce portal owned by Studio K with registered address at 686, Laskarhat, Tegore Park, Flat No. C-2, Block J, Kolkata – 700039. By using the studiokonline.com website you are deemed to have accepted the terms and conditions listed below.
LICENSE AND SITE ACCESS
studiokonline.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it or any portion of it, except with express wrote consent of studiokonline.com. This license does not include any resale or commercial use of this site or its contents, any collection and use of any product listings, descriptions, or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without express wrote consent of studiokonline.com. You may not frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout or form) of studiokonline.com and our affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing studiokonline.com name or trademarks without the express written consent of studiokonline.com Any unauthorized use terminates the permission or license granted by studiokonline.com. You may not use any studiokonline.com logo or other proprietary graphic or trademark as part of the link without express written permission.
The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only fairly accurate values. Since most of the products have intricate handwork, there may be slight variation in the pictures displayed and the respective actual products. studiokonline.com firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits ordered. All color options offered on the net is an exercise to provide our customers with the maximum available choice. It is practically impossible for us to replicate the same colors on an outfit as seen on your monitor. A slight variation in the shade selected by you is considered as a normal practice as these products have a tendency to reflect different shades of a color under different light and medium. Colors, as shown in the catalog, may vary from the actual colors of the garments as the process of photography and printing involves a lot of transitions and changes.
In case we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount within 7-21 days. We will not be able to cancel orders that have already been processed and shipped out to us. studiokonline.com has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by studiokonline.com and accept studiokonline.com decisions regarding the cancellation.
CREDIT CARD DETAILS
You agree, understand and confirm that the credit card details provided by you for availing of services on studiokonline.com will be correct and accurate and you shall use the credit card which is lawfully owned by you, i.e., in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to studiokonline.com. Further, the said information will not be utilized and shared by studiokonline.com with any of the third parties unless required for fraud verifications or by law, regulation or court order. studiokonline.com will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to “prove otherwise” shall be exclusively on you.
YOU AGREE and CONFIRM
That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by studiokonline.com for redelivery shall be claimed from you.
That you will use the services provided by studiokonline.com, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transact on the Site.
You will provide authentic and true information in all instances where such information is requested of you. studiokonline.com reserves the right to confirm and validate the information and other details provided by you at any point in time. If upon confirmation your details are found not to be true (wholly or partly), studiokonline.com has the right in its sole discretion to reject the registration and debar you from using the Services of studiokonline.com
That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.
• Domestic Shipping:
All prepaid orders (Credit Card/Debit Card/Netbanking) are shipped by a registered courier company or speed post. It is sent by Speed Post to places where there is no courier service. These orders are shipped within 2 working days from receiving the order.
COD orders if any – Cash-on-Delivery orders are shipped within 2 working days from the date of confirmed order.
• International Shipping:
For International buyers, orders are shipped and delivered through registered international courier companies. Orders are shipped within 2 working days or as per the delivery date agreed at the time of order confirmation.
Return Policy for Products
In the event You receive a damaged / defective product or a product that does not comply with the specifications as per your original order, you are required to mail relevant details to email@example.com
Upon receiving Your complaint, studiokonline.com shall verify the authenticity and the nature of the complaint and if studiokonline.com is convinced that the complaint is genuine, studiokonline.com will accept request for a replacement. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, studiokonline.com reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred by studiokonline.com in this regard. Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If You observe that the package is damaged or tampered, request You to refuse to accept delivery and inform studiokonline.com at the earliest. The return process of the product may be restricted by studiokonline.com depending on the nature and category of the product.
In order to return any products sold through the Website, You are required to comply with the below-mentioned conditions:
• Please notify studiokonline.com of receipt of a damaged/ defective product/service within 48-hours of delivery to You. If You are unable to do so within 48-hours, studiokonline.com shall not be held liable for the failure to replace the order
• Products should be unused.
• studiokonline.com will arrange pick-up of the damaged/defective product through its own logistics partner. In the event studiokonline.com is unable to do so, studiokonline.com will notify You regarding the same and You will be required to dispatch the product using a reputed courier in Your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with studiokonline.com
• Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.
• It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit.
• The returned products are subject to verification and checks by studiokonline.com in order to determine the legitimacy of the complaint/ return.
In the event the return of a product is duly accepted by studiokonline.com, the value of such product, as originally paid by You during acceptance of delivery of the product or otherwise, will be refunded to You. Refund will be processed based on the mode of payment and studiokonline.com or the approved payment gateway will credit Your refunds directly into Your debit/credit card or online accounts or provide You with a cheque in this regard.
Refunds will be subject to the following:
• For any kind of refund, the payment gateway charges will be deducted from amount payable. studiokonline.com will intimate you about the same.
• Orders paid online will be refunded within 7-21 working days through the online account or via cheque, depending on the then current circumstances as determined by studiokonline.com
• For Cash on Delivery payments, You will be provided with a refund cheque.
• If the product can be repaired or replaced by the service centre, studiokonline.com would get the same repaired or replaced and send it back to You.
• A promo code, once used shall not be refunded in case of cancellation of order either by customer or studiokonline.com
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.
We collect information about you for two reasons: – 1. To process your order and 2. To provide you with the best possible service.
If we encounter a problem when processing your order, we use the personal information to contact you.
Please note that studiokonline.com does not access or store your Payment Card details (i.e. credit/debit card number, expiration date, CVV etc.). When you make a purchase using your card, all required transaction details are captured on the secured payment page, and encrypted using Industrial Strength Cipher, and are securely transmitted to your card issuer for obtaining an authorization decision. At no time during the purchase process or thereafter does studiokonline.com have access to, or store, your complete card account information.
We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve our Site’s content and layout, to improve our outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this Site.
This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions through this Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit our Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.
While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.
Updates to this Policy